Pacific Material Supply BBB Business Review

FAQs

Q?

How do I place an order?

A.

Placing an order is pretty easy. You can chat with us using our live chat button, you can text us the order, you can email the order or you can call us. Our experts will help you make sure you get the proper quantity and type of insulation. We will then send you a confirmation of your order for approval and collect payment. After payment is received we will schedule the delivery and let you know when your oder will arrive.

For those who plan on making multiple orders we can create an account for you and we can offer orders on terms? To become a member just contact us and we can set you up!

Q?

What brand of Insulation do you carry?

A.

At the moment (as of 2018)  we only carry Johns Manville and Rockwool. However we are expanding and will soon be carrying Owens Corning and also Certainteed.

Q?

How Can I make a payment?

A.

We only take credit card. You can pay via the "Pay Now" button on the invoice or call us to process your credit card.

Q?

Do you offer refunds or take back product?

A.

We only take back unopened bags or bundles. All returns are subject to a 20% re-stocking fee. Delivery fees may apply if we are picking up your material that is being returned.

Q?

How far way will you deliver ?

A.

Delivery distances vary from warehouse to warehouse based on traffic patterns and also the accessibility. Our trucks are typically 32 foot box trucks and they cant fit on some roads. Please text or call to ask about a delivery. Typically we stay within 120 miles of our warehouse locations.